How do we become a registered institution partner with Marsella Bakery?
Simply complete the registration form on our website or contact our sales team, and we’ll assist you with the process.
What products do you supply to institutions?
We supply fresh bread, cakes, buns, and other baked goods, including Marsella’s Classic Bread, Golden Toast Bread, Brown Bread, Buns, and Cakes (KDF).
Can we get wholesale prices for your products?
Yes, as an institution, you will receive our products at wholesale prices, helping you save on cost while providing high-quality baked goods.
How often can we place orders with Marsella Bakery?
You can place orders as frequently as needed based on your consumption. We offer flexible ordering schedules to suit your institution’s needs.
What is the minimum order value for placing an order with Marsella Bakery?
The minimum order value is Ksh. 5,000. This refers to the minimum total value of all the products in a single order. To qualify for wholesale pricing, the minimum order value must be met.
What happens if our order is below the minimum order value?
If your order is below the minimum order value, you will not qualify for wholesale prices. Instead, you will be charged at the rate at which agents sell to retailers, which is typically higher than the wholesale price. See our Price List.
How do we place an order?
Orders can be placed through our online platform, or you can contact our sales team to assist with your order placement.
What is the delivery process like for institutions?
We provide reliable delivery services directly to your school or institution, ensuring products arrive fresh and on time.
Do you offer delivery services for large institutions?
Yes, we offer delivery to institutions of all sizes, ensuring that your orders are met in a timely and efficient manner.
What are the payment terms for institutions?
Payment terms are typically 30 days from the invoice date, but we can discuss custom payment terms depending on your needs.
Can we get a discount for bulk orders?
Yes, we offer discounts for bulk orders. The larger the order, the better the pricing we can provide.
Are your products suitable for school children?
Yes, our products are wholesome, nutritious, and ideal for school children. We use quality ingredients to ensure they meet food safety standards.
How can we promote Marsella Bakery products within our institution?
We provide marketing materials such as brochures and posters to help you promote our products in your institution.
How do we ensure consistent product supply?
By placing regular orders with us and communicating your needs, we will ensure consistent supply to meet your institution’s requirements.
What is the shelf life of your bread and cakes?
Our bread typically lasts 2-3 days when stored properly. Cakes and buns can last for up to 4 days depending on storage conditions.
Do you offer any support for managing inventory?
We offer inventory management tips and can provide guidance on how to best store and rotate stock to prevent wastage.
Can we sell Marsella Bakery products at our school canteen?
Yes, our products are perfect for sale at school canteens. You can resell them to students at a small markup.
Can we order specific types of bread or baked goods for our school?
Yes, you can place customized orders for specific products based on your school’s needs.
How are the products delivered to our school?
Products are delivered in crates or boxes to ensure safe transport, keeping them fresh until they arrive at your school.
Are there any startup costs to becoming a partner?
There are no startup costs. You only need to purchase the products you order, and we’ll provide competitive pricing.
How do we handle damaged goods?
If products arrive damaged, please inform us within 24 hours, and we will arrange for a replacement or refund.
How do we track the progress of our orders?
We provide tracking details for all orders, allowing you to monitor delivery progress and confirm receipt.
Can we get products in specific quantities?
Yes, we can customize your order quantity based on the size of your institution and demand.
Can we use Marsella Bakery products as part of our meal plans?
Yes, our products are great for inclusion in student meal plans, offering variety and quality.
How do we pay for the products we purchase?
Payments can be made via Mpesa, bank transfer, or other agreed-upon methods. We also accept cheques, depending on the terms.
What happens if we don’t sell all the products in time?
We recommend ordering in manageable quantities. However, if products are unsold or near expiration, we can discuss return or exchange options.
Do you provide any training for school staff on how to handle the products?
Yes, we provide basic training on proper storage and handling of products to ensure quality is maintained.
Can we reorder products easily?
Yes, once you become a registered partner, you can reorder products at any time through our online platform or by contacting our sales team.
Do you provide seasonal products for schools?
Yes, we offer seasonal items such as special cakes or themed products for holidays and events. Feel free to ask about availability.
Are your products suitable for students with dietary restrictions?
We offer a range of products suitable for various dietary needs. Please let us know about any specific restrictions, and we will work with you to provide options.
Can we place an order for delivery during school holidays?
Yes, you can still place orders during school holidays. We can adjust delivery schedules based on your needs.
How do we ensure the freshness of the products after delivery?
Store the products in a cool, dry place and rotate stock regularly to ensure they are sold within the recommended shelf life.
How do we contact your sales team?
You can reach our sales team via email at hello@marsellabakery.co.ke or through our contact form on the website.
What types of payment plans do you offer to schools?
We offer flexible payment terms, including net 30 days, and can discuss longer payment options based on your institution’s needs.
How does Marsella Bakery support schools in their fundraising efforts?
We can support your fundraising efforts by offering special pricing for bulk orders or by providing products for school events.
How do we get started with a trial order?
Contact our sales team to place a small trial order, and we’ll help you assess the best products for your school.
Can we get products in a branded packaging for our school?
Yes, we can provide branded packaging options for your school’s specific needs upon request.
How does Marsella Bakery ensure the quality of its products?
We follow strict quality control measures at every stage, from sourcing ingredients to baking and delivery.
Can Marsella Bakery provide dietary information for your products?
Yes, we provide nutritional information and ingredient lists for all our products. Please let us know if you need specific details.
How do we handle payments for long-term orders?
For long-term orders, we can set up a payment schedule that aligns with your institution’s budget and operational needs.
Are there any benefits for long-term institutional partners?
Yes, long-term partners enjoy priority delivery, discounts, and first access to new products.
Can we offer Marsella Bakery products in our school events or fairs?
Yes, our products are perfect for school events, and we can offer special pricing for such occasions.
How do I know how much to order based on our student population?
Our sales team can help estimate the ideal order quantity based on your school’s size, consumption rate, and preferences.
Do you offer any marketing support for schools?
Yes, we provide brochures, flyers, and other marketing materials to help promote Marsella Bakery products within your school.
What should we do if we have a complaint or issue with a product?
Please contact our customer service team within 24 hours, and we will resolve the issue promptly by offering a replacement or refund.
Can we provide feedback on the products we receive?
Yes, we value your feedback and encourage schools to share their opinions on the products to help us improve.
How do we ensure that the bread is stored correctly in our school canteen?
We provide guidelines for proper storage of bread and other baked goods to ensure freshness, including refrigeration and rotation techniques.
Can we place a standing order for regular deliveries?
Yes, we can set up a standing order for regular deliveries based on your school’s consumption.
How do we handle pricing adjustments if needed?
If there are any pricing adjustments, we will notify you in advance and work with you to ensure pricing remains fair and reasonable.
What happens if the products delivered are incorrect?
If the wrong products are delivered, please notify us immediately, and we will resolve the issue with an exchange or refund.
What makes Marsella Bakery a good choice for our institution?
Marsella Bakery offers high-quality, fresh, and affordable baked goods with excellent customer service, making it the perfect partner for your institution’s food needs.
Frequently Asked Qustions: Institutions
