How do I become an agent for Marsella Bakery?
You can become an agent by completing the agent registration form on our website, after which a member of our sales team will get in touch with you.
What products can I distribute as an agent?
As an agent, you can distribute all Marsella Bakery products, including Classic Bread, Golden Toast Bread, Brown Bread, Buns, and Cakes (KDF).
Do I need to buy stock upfront as an agent?
Yes, as an agent, you will purchase products from Marsella Bakery at wholesale prices, which you will then sell to retailers at a marked-up price.
How much profit can I make as an agent?
Your profit margin depends on the difference between the wholesale price and the agent selling price. You can typically make a 10-15% margin.
What is the agent’s role in the distribution process?
As an agent, you are responsible for buying products in bulk from Marsella Bakery and reselling them to retailers in your area.
How often do I need to place orders for products?
You can place orders as frequently as needed based on demand in your region. We offer flexible ordering options.
What is the minimum order value for placing an order with Marsella Bakery?
The minimum order value is Ksh. 5,000. This refers to the minimum total value of all the products in a single order. To qualify for wholesale pricing, the minimum order value must be met.
What happens if my order is below the minimum order value?
If your order is below the minimum order value, you will not qualify for wholesale prices. Instead, you will be charged at the rate at which agents sell to retailers, which is typically higher than the wholesale price. See our Price List.
Can I sell Marsella Bakery products online?
Yes, you can sell products online through your own platform or in partnership with local online retailers.
Do you offer support or training for new agents?
Yes, we provide training and support to help you understand the products, pricing, and how to sell effectively.
How are products delivered to agents?
We deliver products directly to agents, ensuring they are packed securely and arrive fresh. We work with reliable transport partners to handle deliveries.
Are there any upfront fees to become an agent?
There are no registration fees to become an agent, but you will need to purchase stock upfront to start your distribution business.
How do I track my sales and inventory as an agent?
We provide agents with tools and resources to track orders and inventory. You can also access sales reports and delivery updates.
Can I choose my pricing as an agent?
As an agent, you have the flexibility to mark up products within a set range, ensuring you remain competitive while making a profit.
What are the payment terms for agents?
Payment terms are usually 30 days from the date of invoice, but this may vary depending on the agreement made with Marsella Bakery.
What happens if I can’t sell all the products in my order?
If you cannot sell the products, we will discuss potential solutions such as promotional discounts or return options, depending on the product.
How do I receive payment for the products I sell to retailers?
You will receive payment directly from the retailers who purchase from you, based on the agreed terms.
How much commission will I earn as an agent?
Commission is based on the difference between the wholesale price and your selling price to retailers. Typically, agents earn a 10-15% commission.
Are there any exclusivity agreements for agents?
Exclusivity agreements may be offered depending on your region and sales potential. This means you could have exclusive rights to sell in your area.
Can I sell Marsella Bakery products to institutions, schools, or businesses?
Yes, as an agent, you are welcome to supply products to schools, businesses, and other institutions.
Do you offer any promotional support for agents?
Yes, we provide marketing materials such as brochures, flyers, and banners to help promote the products in your distribution area.
How can I get my products featured in local stores?
By building relationships with local retailers and presenting the benefits of our high-quality products, you can introduce Marsella Bakery items to their shelves.
Can I return unsold goods to Marsella Bakery?
While returns may not be standard, we can discuss special arrangements if products are unsold or damaged during delivery.
Do you provide a sales representative for agents?
Yes, each agent is assigned a dedicated sales representative who will assist with orders, product queries, and delivery logistics.
How do I get paid for the products I sell?
Once your retailers pay you for the products, you can keep the markup as profit. Payments are generally made through bank transfer or other agreed methods.
How do I place an order as an agent?
Orders can be placed through our online portal, or you can contact your sales representative for assistance in placing your order.
Can I negotiate product pricing with Marsella Bakery?
Product pricing is generally fixed, but we offer volume-based discounts for large or repeat orders.
How do I resolve issues with damaged products?
If you receive damaged products, contact us within 24 hours and we will either send replacements or offer a refund.
Do you provide branded packaging for agents?
Yes, we offer branded packaging for agents who need it, ensuring the products maintain a professional appearance when distributed to retailers.
What should I do if I am unable to meet the sales targets?
If you’re struggling with sales, we will work with you to identify strategies and provide promotional support to help increase sales in your area.
Can I get a discount if I order in bulk as an agent?
Yes, we offer bulk order discounts to help our agents maximize their margins.
Do agents have access to exclusive products?
Yes, agents can access new and exclusive products before they are available to retailers.
What is the process for reporting sales?
Agents are required to submit weekly or monthly sales reports to Marsella Bakery, detailing products sold, quantities, and retailer feedback.
Can I change the delivery address for my orders?
Yes, you can update the delivery address for your orders by notifying our sales team in advance.
How can I increase my sales volume?
We recommend focusing on expanding your retailer base, promoting products effectively, and offering special deals to drive demand.
What if I need to cancel an order?
If you need to cancel an order, please contact us as soon as possible. Cancellations may be subject to certain conditions.
How do I handle customer complaints about Marsella Bakery products?
Handle the complaint professionally and forward any issues to our customer service team for resolution. We aim to resolve complaints swiftly.
Can I be an agent for multiple regions?
Yes, you can expand your distribution network to cover multiple regions depending on your capacity and resources.
What are the incentives for top-performing agents?
We offer performance incentives such as bonuses, increased commissions, and exclusive deals for top agents.
Do you provide any assistance with setting up retail locations?
While we primarily focus on product distribution, we can offer advice on setting up and promoting retail locations if needed.
Is there any support for handling returns or refunds?
Yes, we assist with returns or refunds for damaged or unsellable products. Please contact us for assistance.
How do I update my contact information with Marsella Bakery?
You can update your contact details by informing your assigned sales representative or by logging into your agent account on our platform.
How do I keep track of my commission earnings?
We provide a commission report with each payment, outlining your earnings based on sales and commission structure.
What marketing support is provided to agents?
We provide branded materials, product information, and promotional campaigns to help agents market products effectively.
Can I sell products directly to consumers?
While agents primarily sell to retailers, you can sell products directly to consumers if there is demand and you have the necessary capacity.
How do I become a long-term partner with Marsella Bakery?
By maintaining consistent sales and following company guidelines, you can establish yourself as a long-term partner and enjoy additional benefits.
Do you provide sales targets for agents?
Sales targets may be set based on market potential and your capacity. We work with agents to ensure targets are achievable.
Can I get a discount on products if I become a top seller?
Yes, top-performing agents are eligible for exclusive discounts, rewards, and better pricing.
Can I buy products on behalf of other businesses?
Yes, you can purchase products for other businesses, but they must be resold in compliance with our terms and conditions.
How does Marsella Bakery support agent growth?
We provide agents with comprehensive training, marketing resources, and dedicated support to help grow their business.
Can I partner with Marsella Bakery even if I don’t have a physical store?
Yes, as an agent, you don’t need a physical store, but you should have the capacity to manage sales and deliveries to retailers effectively.
Frequently Asked Qustions: Agents
