Privacy Policy for Marsella Bakery
Effective Date: 1/01/2025
At Marsella Bakery, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, https://marsellabakery.co.ke, and engage with our services. By accessing our website or providing personal information, you agree to the terms outlined in this policy.
1. Information We Collect
We collect information in the following ways:
Personal Information: When you register on our website, place an order, or contact us, we may collect personal information, including but not limited to:
Name
Email address
Phone number
Delivery address
Business name (for agents, retailers, and institutions)
Payment details (for orders)
Non-Personal Information: We may collect non-personal information about your visit to our website, such as:
IP address
Browser type
Device type
Referring website
Pages viewed
Time spent on our website
This information is gathered using cookies and other tracking technologies to enhance your browsing experience.
2. How We Use Your Information
We use the information we collect to:
Process Orders: To complete your order and deliver products as requested.
Improve Our Services: To personalize your experience and improve the functionality of our website.
Communicate with You: To send order updates, promotional offers, and other communications relevant to our services.
Billing and Payments: To process payments and send invoices for your orders.
Provide Customer Support: To respond to your inquiries and resolve any issues.
3. Sharing Your Information
Marsella Bakery does not sell, trade, or rent your personal information to third parties. However, we may share your information in the following situations:
Service Providers: We may share your information with trusted third-party service providers who assist in processing orders, delivering products, and other business functions, such as payment processors and delivery services.
Legal Compliance: We may disclose your information if required by law, or if we believe such action is necessary to comply with legal obligations, protect our rights, or ensure the safety of our customers.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. This includes the use of secure payment gateways and encryption technologies to protect sensitive data during transactions. However, no data transmission over the internet is entirely secure, and we cannot guarantee the absolute security of your information.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our website, such as:
Cookies: Small files stored on your device that help us remember your preferences and improve navigation.
Google Analytics: We may use Google Analytics to analyze how visitors interact with our website, which helps us improve our content and user experience.
You can control cookies through your browser settings, but disabling cookies may affect the functionality of the website.
6. Your Rights and Choices
You have the right to:
Access and Update Your Information: You can request a copy of the personal information we hold about you, and you may update or correct any inaccuracies.
Opt-Out of Marketing Communications: If you no longer wish to receive promotional emails or newsletters, you can unsubscribe at any time by clicking the “unsubscribe” link in our emails.
Delete Your Information: You may request the deletion of your personal information, subject to certain legal and contractual obligations.
To exercise your rights, please contact us at contact@marsellabakery.co.ke.
7. Third-Party Links
Our website may contain links to third-party websites for your convenience or information. These websites have their own privacy policies, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of those websites before providing any personal information.
8. Changes to This Privacy Policy
Marsella Bakery reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the Effective Date will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we protect your personal information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Marsella Bakery
Email: hello@marsellabakery.co.ke
Phone: 0702302606
Website: https://marsellabakery.co.ke
By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your information as described herein.
