How do I register as a retailer with Marsella Bakery?
You can register by completing the registration form on our website or contacting our sales team for assistance.
What products do you offer to retailers?
We offer a wide range of baked goods, including Marsella’s Classic Bread, Golden Toast Bread, Brown Bread, Buns, and Cakes (KDF).
Do you offer wholesale prices for your products?
Yes, we provide wholesale prices to our registered retailers, helping you stock high-quality baked goods at competitive prices.
What is the minimum order value for placing an order with Marsella Bakery?
The minimum order value is Ksh. 5,000. This refers to the minimum total value of all the products in a single order. To qualify for wholesale pricing, the minimum order value must be met.
What happens if my order is below the minimum order value?
If your order is below the minimum order value, you will not qualify for wholesale prices. Instead, you will be charged at the rate at which agents sell to retailers, which is typically higher than the wholesale price. See our Price List.
How often can I place orders with Marsella Bakery?
You can place orders as frequently as you need, with flexible ordering options that suit your store’s needs.
How do I place an order?
Orders can be placed via our online form or through direct communication with your dedicated sales representative.
What are the payment terms for retailers?
We typically offer payment terms of 30 days from the invoice date, but payment terms may be customized based on the retailer’s needs.
What is the delivery process like?
We offer reliable delivery services that will bring your order directly to your location. Our team coordinates delivery schedules based on your needs.
Do you offer free delivery?
Delivery charges may apply depending on the distance from our bakery and the size of the order. However, we work to keep delivery fees as affordable as possible.
Can I pick up my orders directly from the bakery?
Yes, you can arrange to pick up your order directly from our bakery location if preferred.
How are products packed for delivery?
All products are carefully packed in crates or boxes to maintain freshness and prevent damage during transport.
Do you offer samples of your products?
Yes, we are happy to provide product samples so you can assess the quality before committing to a larger order.
How do I become a registered retailer with Marsella Bakery?
Simply fill out the retailer registration form on our website, and our sales team will get in touch to finalize your account setup.
Can I sell your products online?
Yes, you can sell our products online through your own e-commerce platform. You will still need to maintain stock and manage customer orders.
What happens if there is a delivery delay?
In the rare case of a delivery delay, we will notify you promptly and ensure that your order is delivered as soon as possible.
How long does it take to receive my order after placing it?
Delivery typically takes 1-3 days, depending on your location and the size of the order.
Do you have seasonal promotions or discounts?
Yes, we run periodic promotions and special discounts for our registered retailers. Be sure to check in with us regularly for updates.
How can I track my orders?
We provide tracking information for all orders, so you can stay updated on your delivery status.
What if an item in my order is out of stock?
If an item is out of stock, we will notify you and provide alternative options or update you when it becomes available.
Can I return products if they are damaged?
If any products are damaged upon delivery, please inform us within 24 hours, and we will arrange for a replacement or refund.
Can I set up automatic recurring orders?
Yes, we can set up recurring orders for your convenience based on your store’s needs and order volume.
Do you provide marketing materials to retailers?
Yes, we provide promotional materials such as brochures, flyers, and banners to help market Marsella Bakery products in your store.
How can I increase my profit margin with Marsella Bakery products?
You can increase your margin by purchasing at wholesale prices and reselling at retail prices, with small markups that still offer competitive pricing.
What is the shelf life of your bread and other products?
Our bread typically has a shelf life of 2-3 days when stored properly. We recommend selling or consuming products within this timeframe for the best quality.
Are your products baked daily?
Yes, we bake our products fresh daily to ensure the best quality and flavor.
Can I customize orders (e.g., specific quantities or types of bread)?
Yes, we can accommodate customized orders based on your preferences. Just let us know your requirements when placing your order.
How do I contact the sales team?
You can reach our sales team via email at hello@marsellabakery.co.ke or through the contact details provided on our website.
Do you offer exclusive deals for large-volume orders?
Yes, we offer exclusive deals and discounts for bulk orders. Contact our sales team to discuss your specific needs.
Are there any long-term partnership benefits?
Yes, long-term partners may receive additional benefits such as priority delivery, discounts, and access to new products.
Do you offer any loyalty programs for retailers?
We currently offer a loyalty program for our long-term partners, providing access to exclusive offers and rewards.
How do I place an order for delivery?
You can place orders for delivery directly through our website or by contacting our sales team.
Can I purchase in smaller quantities?
Our focus is on wholesale pricing, but we can accommodate smaller quantities for new retailers or smaller stores.
How are your products priced compared to competitors?
We offer competitive wholesale prices that allow retailers to make a reasonable margin while providing consumers with affordable products.
Do you supply products to schools or institutions?
Yes, we supply products to schools, colleges, and other institutions. If you’re part of an institution, we can discuss a special arrangement.
Can I place an order on behalf of a business?
Yes, we work with businesses of all sizes, and you can place an order for resale or use in your establishment.
What should I do if I receive the wrong product?
If you receive the wrong product, please contact us immediately, and we will correct the issue with a prompt exchange or refund.
Do you provide training for retailers on how to market the products?
Yes, we offer basic training and support on how to effectively market and sell Marsella Bakery products in your store.
What makes Marsella Bakery’s products stand out?
Our products are made from high-quality ingredients, freshly baked daily, and offered at competitive prices, ensuring satisfaction for your customers.
Can I request specific products for my store?
Yes, if you have specific preferences or needs, we can customize your order to include the products that best suit your store’s requirements.
Are there any startup costs for retailers?
There are no startup costs for becoming a retailer. You will only pay for the products you order, and we provide flexible ordering options.
Can I place an order if I am new to Marsella Bakery?
Yes, we welcome new retailers and are happy to provide you with products at wholesale prices once you complete the registration process.
What are the delivery charges?
Delivery charges vary depending on your location and order size. Our sales team will inform you of the charges when you place your order.
How can I track my payment history?
You can request a payment history statement from our sales team, and we will provide you with the details.
How does the commission structure work for agents?
Agents earn a commission by selling products to retailers, based on the difference between the wholesale and agent prices.
Can I get a discount for early payment?
Yes, we offer discounts for early payments based on the terms outlined in your agreement.
Are there any long-distance delivery options?
Yes, we offer delivery to various regions, including long-distance areas. Please contact our sales team for more details.
What if I experience an issue with a product?
If you experience any issues with our products, please reach out to us immediately, and we will address it promptly.
Can I purchase Marsella Bakery products for personal use?
We focus on wholesale distribution, but we can arrange smaller orders for personal use through our retail channels.
How do I become a long-term partner?
Simply continue ordering from us regularly, and we will offer additional benefits such as priority service, discounts, and special offers.
How do I receive payment for products sold?
Retailers typically pay upfront when they purchase from the agent, but if you’re part of a special arrangement, we can discuss tailored payment options.
Frequently Asked Qustions: Retailers
