Terms and Conditions for Marsella Bakery
Effective Date: 1/01/2025
These Terms and Conditions govern the use of the website https://marsellabakery.co.ke (referred to as “the Website”) and the services provided by Marsella Bakery (referred to as “we”, “our”, or “us”). By using this Website, placing an order, or engaging with any of our services, you agree to these Terms and Conditions. Please read them carefully.
1. Acceptance of Terms
By accessing or using the Website, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use the Website or any of its services.
2. Use of the Website
Eligibility: To use this Website, you must be at least 18 years old or have the consent of a parent or guardian.
Account Creation: Certain services may require you to create an account. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account.
Prohibited Use: You agree not to:
Use the Website for any unlawful or fraudulent purposes.
Engage in any activity that could damage, disable, or impair the functioning of the Website or interfere with any other user’s use of the Website.
Attempt to gain unauthorized access to any part of the Website, systems, or networks connected to the Website.
3. Products and Services
Marsella Bakery offers a variety of products, including but not limited to bread, buns, and cakes. All products are subject to availability. We reserve the right to modify, suspend, or discontinue any of our products or services without notice.
Product Descriptions: We strive to provide accurate product descriptions. However, we do not warrant that the information provided on the Website is always accurate, complete, or current.
Pricing: All prices listed on the Website are in Kenyan Shillings (Ksh) and may be subject to change without prior notice. Any applicable taxes and delivery charges will be added to your order at checkout.
4. Ordering and Payment
Order Placement: You may place an order through the Website, SMS, WhatsApp, or via direct communication with our sales team. Orders are subject to acceptance and availability.
Payment: We accept payments via the Mpesa Paybill system (Paybill Number: 5512112) or other payment methods specified on the Website. Payments must be made in full before orders are processed.
Order Confirmation: Once your order is placed and payment is received, you will receive a confirmation email or SMS with the details of your order, including the total cost and estimated delivery date.
5. Delivery
Delivery Areas: Marsella Bakery provides delivery services to specified areas as listed on the Website. We will make reasonable efforts to deliver orders within the estimated time frame.
Delivery Fees: Delivery charges may apply and will be specified during the checkout process.
Risk of Loss: The risk of loss or damage to products passes to you once the products are delivered to the address provided at the time of the order.
6. Returns and Refunds
Damaged or Incorrect Products: If you receive products that are damaged, defective, or not as ordered, please contact us within 24 hours of delivery. We will arrange for a replacement or refund, depending on the circumstances.
Non-Returnable Items: Due to the nature of our products (perishable goods), we do not accept returns on items unless they are defective or incorrect.
Refund Process: Refunds, if applicable, will be processed through the original payment method within a reasonable time frame.
7. Privacy and Security
We value your privacy and take reasonable steps to protect your personal information. Our Privacy Policy (available on the Website) outlines how we collect, use, and protect your data.
8. Intellectual Property
All content on the Website, including text, images, logos, graphics, and trademarks, is the property of Marsella Bakery or its licensors and is protected by intellectual property laws. You may not use, copy, modify, or distribute any content from the Website without our prior written consent.
9. Limitation of Liability
To the maximum extent permitted by law, Marsella Bakery will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Website or any products or services provided through the Website.
Force Majeure: Marsella Bakery is not responsible for any failure to perform due to unforeseen circumstances or causes beyond our reasonable control, including natural disasters, strikes, or government actions.
10. Termination
We reserve the right to suspend or terminate your access to the Website if you breach these Terms and Conditions or engage in unlawful activity. Upon termination, your right to use the Website will immediately cease.
11. Changes to Terms and Conditions
Marsella Bakery reserves the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and the Effective Date will be updated accordingly. We encourage you to review these terms periodically.
12. Governing Law
These Terms and Conditions are governed by the laws of the Republic of Kenya. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Kenya.
13. Contact Us
If you have any questions or concerns about these Terms and Conditions or the services provided by Marsella Bakery, please contact us at:
Marsella Bakery
Email: hello@marsellabakery.co.ke
Phone: 0702302606
Website: https://marsellabakery.co.ke
By using the Marsella Bakery website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
